What happened??
Raymond did a great job with communication on my first job. On the second request, after an email and 3 calls for a quote, he finally did call me back only to say "sorry, wrong customer number. I'll get back to you." He never did. I thought maybe job was too big so I put in another request for a smaller job a couple of months later. I never even got a call back.
I recant my earlier testimonial about great communication. Raymond never returned a call on last two jobs. Even a call saying he couldn't help would have been expected.

Response: I did not realize that I did this to Mrs. Karen S.  I called her and apologized for the no return call and explained that I had an injury.  Karen Accepted and was glad to hear from me.